Terms & Conditions

At Total Food Equipment Ltd we stand behind the quality of our product and we make things right if you are not satisfied with your purchase. Our deliveries are carefully packaged and inspected before leaving our warehouse, but in the event you are not satisfied with your purchase simply follow the instructions below.

Returns and Exchanges

You can return your goods within 14 days of receipt of your purchase for a refund of the purchase price for the items returned. You will pay for the delivery cost of the original purchase and the return by the standard delivery method. Items returned must be in original condition and within the original packaging.

We cannot accept returns or exchanges at our South Island branches. All returns must be to our Warehouse at the following address:

Total Food Equipment

29 Bower Street

Napier 4110

ChefWorks Chef Uniform Exchanges 

We want you to buy your chef uniforms with confidence from us. Please see the sizing chart or get in touch with your local branch if you are unsure. ChefWorks are what we’d call “Kiwi Sizing” so there generally aren’t any surprises, a large is a large  etc.

If your sizing is incorrect we will send you a return ticket and get the correct sizes out to you. We will not accept the return of any item which shows signs of use or wear, including but not limited to:

  • Alternations
  • Laundering
  • Odours, including smoke
  • Pet hair
  • Stains or other marks

Please Note: We can only exchange items purchased on line in this manner. If you were dealing with your local branch, please contact your local TFE sales rep.


Total Food Equipment has taken care to ensure that the information contained on this website is accurate, however it accepts no responsibility or liability for;

  • Prices shown on www.tfe.co.nz may differ from prices instore. Web specials apply to web purchases only.
  • Any errors that may occur in the information on this website or if that information is not up-to-date
  • Any acts or omissions, done or committed in reliance, in whole or in part, on the information on this website
  • Any loss or damage, including damage to your computer system, which may directly or indirectly suffered, in connection with the use of this website and
  • Any views or statements in relation to any person, organisation or product which are not specifically attributed to TFE.

TFE and its contributing authors hold all copyright and intellectual property rights in this website and all rights are reserved.